When a traveller books, their dates are held and they see your bank details with a payment reference. They transfer the money and tell you they have. Your job is to check your bank account and record the payment — that is what confirms the booking and sends the traveller their confirmation.
- 1Open Bookings. Anything waiting for money is under Reserved; anyone who says they have paid is flagged for you to verify.
- 2Find the transfer in your bank account by the payment reference.
- 3Record the payment on the booking. Enter the amount that actually arrived.
- 4The booking confirms only when the recorded amount covers the invoice. A short payment is recorded but does not confirm — the booking shows what is still owed.
Once a traveller taps “I've made the transfer”, you have 2 days to find the money and record it — the same for every operator. If you have not by then, the hold is extended once automatically, then the booking waits for your decision; a booking the traveller says they paid for is never cancelled automatically. A booking nobody reports paying for is released after the invoice's payment deadline plus 1 day of grace. If you cannot find a payment a traveller says they made, raise a query on the booking rather than cancelling it — they are asked for their receipt.
Invoices are generated by BukNau from the booking. You never write one. A confirmed booking's invoice, and the receipt once it is paid, are on the booking page for both you and the traveller.
