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The operator, directly, by bank transfer to the details on your booking page. BukNau never holds your money and never asks you to pay BukNau.

Tap “I've made the transfer” within 30 minutes of booking and your dates stay held while the operator checks the money arrived — they have 2 days, or less if your trip starts sooner. The exact deadline is on your booking page. If you take longer, you can still pay, but the dates are not held until you tap the button.

On your booking page in My Trips, a few minutes after you book — there is a short hold of 30 minutes first. Put the reference in the description of your bank transfer so the operator can match it.

Not yet. Bank transfer is the only payment method, because it is the way money already moves for local operators. You can transfer from a bank app, internet banking or a branch.

Tap “I've made the transfer” on your booking page if you have not already. The operator then checks their account and confirms. Transfers between banks can take a working day; if it has been longer, message the operator from the booking page, and tell us if you get no reply.

No. If a listing is bookable, your booking is real the moment you make it and your dates are held. The only thing that moves it from Reserved to Confirmed is your payment being recorded.

On the booking page in My Trips. The invoice is there once the booking is confirmed and can be downloaded as a PDF; it also arrives by email with your confirmation.

Sign in with the same email you used to book and it appears in My Trips.

You can cancel for a full refund until 24 hours before your service date begins — midnight in the operator's country, the night before. After that, a change or refund is up to the operator. If the operator cancels, you are refunded in full whenever it happens.

The operator transfers it to your bank account, the same way you paid. Your booking page shows the refund as owed, then sent, then received once you confirm it arrived. If it has not arrived, tell us and we will follow it up.

Yes, from your booking page, while free changes apply: pick the new dates and you see any difference in price before you confirm. After that, new dates are up to the operator — message them from the booking page.

The operator keeps the payment for the service. A security deposit on a hire car or charter is still returned to you, because it was never part of the price.

No. Only ever pay to the bank details shown on your BukNau booking page. Operators cannot change the details on a booking by email or chat. If you receive different details, do not pay, and tell us straight away.

It appears on your booking page once the booking is confirmed. Before that, message them on BukNau from the listing or the booking — the conversation stays with your trip.

Use “Forgot password?” on the sign-in page and follow the link in the email. If you signed up with Google, just sign in with Google again.

Yes. From your cart, create a Quote. It is priced exactly as checkout prices it, holds nothing, and comes as a link and a PDF. It is valid for 14 days; when approved, one tap rebuilds the cart and books it.

An invoice is created for every booking and is what you pay. A quote is for work accounts only — a priced snapshot of a cart before anyone commits, with nothing held and no bank details on it.

Where the operator has agreed monthly billing with your organisation, yes. The booking is held immediately, you receive a pro forma invoice, and you have 7 days to attach the PO. Everything is then gathered into one monthly invoice per operator.

On the booking page in My Trips. The invoice is there once the booking is confirmed and can be downloaded as a PDF; it also arrives by email with your confirmation.

Admins and bookers can book on behalf of anyone in the organisation. The traveller sees the trip in their own My Trips.

Sign in with the same email you used to book and it appears in My Trips.

No. Only ever pay to the bank details shown on your BukNau booking page. Operators cannot change the details on a booking by email or chat. If you receive different details, do not pay, and tell us straight away.

Tap “I've made the transfer” on your booking page if you have not already. The operator then checks their account and confirms. Transfers between banks can take a working day; if it has been longer, message the operator from the booking page, and tell us if you get no reply.

Use “Forgot password?” on the sign-in page and follow the link in the email. If you signed up with Google, just sign in with Google again.

Not yet. Confirm only when you can see the money in your own account — never on a screenshot or a message, which are easy to fake. Transfers between banks can take a working day. Look for the booking reference on your statement, and if nothing has arrived, message the traveller from the booking page.

By bank transfer to the details in your settings, with a payment reference for each booking. When the money lands, record it on the booking and it confirms. Keep your bank details up to date — they are what travellers see.

No. Record what arrived — it is kept — but the booking confirms only when the recorded amount covers the invoice. The booking shows what is still owed; message the traveller for the balance.

Nothing during beta. Travellers pay you directly, into your own bank account.

A listing appears only when it is published, has a price, and your bank details are saved — travellers must be able to book and pay it. Check all three in your workspace, and make sure the town was chosen from the list rather than typed.

Yes, from the booking page, at any stage. If the traveller has paid, you owe them a full refund, which you transfer to their bank account and mark as sent on the booking.