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Signing in and your account

Google or email and password; resetting a password; what happens to bookings you made before signing up.

Sign in with Google, or with your email address and a password. There is one sign-in for everything — travellers, work accounts and operators all use the same door and land in the right place.

  • Forgot your password? Use “Forgot password?” on the sign-in page and follow the email.
  • Booked before you had an account? Sign in with the same email you used to book and the booking appears in My Trips.
  • Your details — name, phone, passport or licence where a service needs them — live under Account and are only shared with the operator you book with.
  • You can delete your account from the Account page. It is blocked while you have a booking still to come, so the operator always has someone to contact — let the trip finish or cancel it first.

Quick answers

I forgot my password.

Use “Forgot password?” on the sign-in page and follow the link in the email. If you signed up with Google, just sign in with Google again.

I booked before I had an account. Where is that booking?

Sign in with the same email you used to book and it appears in My Trips.

How do I close my account?

From the Account page, under “Delete account”. It is blocked while you have a booking still to come — let the trip finish or cancel it first. Operators keep an anonymised record of past bookings for their accounts.

More guides like this

For everyone. Last checked against the product on 2026-09-19.

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