Timings: every deadline on BukNau, and why it exists
From Reserve to Confirmed
You tap Reserve
Dates held. Bank details and your payment reference appear.
- 30 minutesYour moveto pay
“I've made the transfer”
Dates stay held while the operator checks.
- 2 daysOperator's moveto confirm
Confirmed
Receipt sent. Operator contact details unlock.
Why only 30 minutes? It stops an abandoned checkout blocking dates. Once you have paid, the operator's clock takes over.
If a clock runs out
Paid after 30 minutes
Still bookedYou can still pay, but the dates are not held until you tap “I've made the transfer”.
Not confirmed in 2 days
Still bookedExtended once, then the operator decides. A paid booking is never cancelled automatically.
Never paid
Nothing owedCancelled after the invoice deadline plus 1 day of grace.
Around your trip
1 day before
Free cancellation ends
Midnight as the day before begins, local time.
The day before
Reminder
Operator contact and arrival details.
Check-in day
Booking becomes Active
Check-out day
Completed
Review invite sent.
2 days after
No-show window closes
Missed without cancelling? The payment is kept.
Counts from midnight on check-in day, not your arrival time.
Travellers
- Free cancellation Your move
- 1 day before
Starts: Midnight as the day before begins, local time.
When it runs out: Then refunds are up to the operator. If they cancel, you always get it all back.
- Payment query Operator's move
- 3 days
Starts: When an operator can't find your payment.
When it runs out: Unresolved, it closes in your favour.
- Refund sent Operator's move
- 7 days
Starts: When a refund is due to you.
When it runs out: The operator can't take new bookings until it's sent.
- Refund received Your move
- 7 days
Starts: When the operator marks it sent.
When it runs out: Treated as received. Tell us before then if it hasn't arrived.
- Deposit deductions Operator's move
- 2 days
Starts: After a car hire or charter ends.
When it runs out: The rest of your deposit comes back. Never more than the deposit is kept.
- Event waitlist offer Your move
- 1 day
Starts: When a place frees up and you're next.
When it runs out: It goes to the next person.
Work accounts
- Quote Your organisation's move
- 14 days
Starts: When you make it.
When it runs out: It closes. Quotes hold nothing and re-price when booked.
- Purchase order Your organisation's move
- 7 days
Starts: When you reserve on monthly billing. Reminder 2 days before.
When it runs out: Never cancelled. The operator decides.
- Monthly invoice Your organisation's move
- 7 days
Starts: From the invoice date.
When it runs out: The invoice shows as overdue.
Operators
- Confirm a transfer Operator's move
- 2 days
Starts: When the traveller says they've paid.
When it runs out: Extended once, then it waits for your decision.
- Payment query Operator's move
- 3 days
Starts: When you raise one.
When it runs out: Unresolved, it closes in the traveller's favour.
- Send a refund Operator's move
- 7 days
Starts: When it falls due. Reminders at 3 days and 6 days.
When it runs out: New bookings pause until it's sent.
- Deposit deductions Operator's move
- 2 days
Starts: When the hire or charter ends.
When it runs out: The deposit goes back in full.
- Mark a no-show Operator's move
- 2 days after
Starts: Opens on the first day.
When it runs out: Closes. You keep the payment; any deposit goes back.
Automatic steps run once a day, so payment deadlines get 1 day of grace.
For everyone. Last checked against the product on 2026-09-24.
Talk to a person
We read every message. Ask about a booking, tell us something isn’t working, or share an idea. We reply by email, phone or WhatsApp, usually within a working day.
Or email support@buknau.com